Refund policy

Returns and refunds

This policy sets out your legal rights when you buy from The Wellness Method. Nothing in it reduces those rights. “We” means Gaia & Bloom Ltd, trading as The Wellness Method.

Your right to cancel (14 days)

You may cancel your order for any reason within 14 days after the day you, or someone you nominate, receive the goods. For a subscription, the 14 days run from the day you receive your first delivery.

To cancel, tell us clearly before the period ends. Email hello@wellnessmethod.co.uk with your order number, or use the cancellation form at the end of this policy. You do not have to use the form.

Sealed goods

Our blends are food supplements. Every pouch is heat-sealed by the manufacturer for health protection and hygiene. If a pouch has been unsealed after delivery, the right to cancel no longer applies to that pouch and it cannot be returned for a change-of-mind refund. Unopened pouches, with the seal intact, can be returned under the 14-day right.

Returning goods

Email us first and we will confirm the return address. Please do not post anything before we reply. Send the goods back no later than 14 days after telling us you are cancelling. You pay the cost of return postage. Please keep proof of posting. You are responsible for the goods until they reach us. We may reduce your refund if the value of the goods has been reduced by handling beyond what was needed to inspect them.

Refunds

If you cancel, we refund what you paid, including standard delivery, to your original payment method. We make the refund within 14 days of receiving the goods back, or of you sending us proof of posting, whichever is earlier. There is no fee.

Faulty, damaged or incorrect items

If anything arrives damaged, incorrect or not as described, email hello@wellnessmethod.co.uk with your order number and a photograph. Within 30 days of delivery you may reject the goods for a full refund, including delivery. After 30 days you may ask for a replacement, and if that is not possible, a refund. We cover the cost of return where we need the item back. These are your rights under the Consumer Rights Act 2015 and apply whether or not the pouch has been opened.

Subscriptions

Nothing is charged automatically. Each delivery is only sent once you approve its payment link. You can move your next delivery, change frequency or cancel at any time from your account or by email, and any change made before you approve a payment link applies to that delivery. A delivery that has already been dispatched is governed by the return rules above.

Orders

We may decline or cancel an order before dispatch, for example where we cannot verify the order, where an address has previously been used in breach of these terms, or where we have reasonable grounds to suspect misuse. If we do, we will refund any payment in full.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Gaia & Bloom Ltd, Level 5, Maple House, 149 Tottenham Court Road, London W1T 7NF. Email: hello@wellnessmethod.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is notified on paper):
Date: