Subscription FAQ

How your subscription works

I never auto-charge you. Ever.
Before each delivery, you get an email with a payment link at 9am. You approve it, one tap, card or wallet, and your order is hand-packed for dispatch within 5 working days, tracked and free.

Complete your link within 24 hours to hold your place in that week's dispatch. Life happens. Miss it, and your link still works; your delivery date simply moves with you.

No hidden renewals. No surprise charges. Just a considered yes, every time.

Will you charge my card automatically?
No, and that's deliberate. Before each delivery you receive a payment link by email at 9am. Nothing is taken until you approve it. I think a ritual should be chosen, not extracted.

How do I change how often my pouch arrives?
Open any email from me and tap Manage my subscription. It takes you straight in, no password needed. Change your frequency to every 4, 6, 8 or 12 weeks, move your next delivery date, swap your blend, or cancel. Changes apply from your next delivery. You can also go to your subscriptions page at any time. Prefer I do it? Reply to any email and I'll sort it.

Can I take a break?
Yes. Because nothing is charged until you approve a payment link, a break is simple: move your next delivery date as far ahead as you like from Manage my subscription, or just leave the link unapproved until you're ready. Your price and your place stay exactly as they were.

Why do I have 24 hours to complete my payment link?
I pack to order in small batches. Completing your link by 9am the next morning holds your place in that batch, so your pouch is dispatched within 5 working days and reaches you before your current pouch runs out.

What if I miss the 24-hour window?
Nothing bad. Your link stays live and your subscription stays yours; your delivery date simply moves to the next dispatch after you complete it. Want to push it further? Reply to any email or use the manage link.

When will my order arrive?
Orders are dispatched within 5 working days of payment and sent Royal Mail Tracked 48 (2 to 3 working days). UK delivery is free.

How do I cancel?
From any email, or from your subscriptions page. No phone call, no retention maze. Cancel any time before you approve your next payment link and nothing further is taken.